Warranties and Guarantees | Off-Grid Energy Stuff

Warranties and Guarantees

Complementary

Off-Grid Consultation

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All of our systems come with warranties and guarantees as follows;

LITE / CLASSIC / PLUS Off-Grid systems fully installed

  • 25-year system performance warranty on Jinko solar panels.
  • 10-year product warranty on solar panels covering manufacturers defects
  • 5 -year product warranty on Narada Lead Carbon battery
  • 5 or 10-year (optional) product warranty on inverters; SMA, Outback Power, Victron

BYD B-Box lithium Off-Grid system

  • 25-year system performance warranty on solar panels.
  • 10-year product warranty on solar panels covering manufacturers defects
  • 10-year product warranty on SMA inverters
  • 10-year product warranty on BYD batteries

 UNSPECIFIED ITEMS BRANDS OR PRODUCTS – 1 YEAR WARRANTY against manufacturer defects

What will not be covered by warranty

  • Normal wear and tear
  • Physical damage
  • Sulphation
  • Incorrect Use
  • Incorrect installation (at supply only)
  • Negligence (before or during use)
  • Overcharging
  • Undercharging
  • The battery has been repaired or modified by a third party without Energy Stuff’s consent
  • Stored for a long period of time without maintenance/charging
  • Faulty connection, faulty wiring or improper mounting (at supply only)
  • Incorrect use
  • Warranty does not cover discharged batteries or diminishing capacity due to battery age and depth of discharge.

Standard Terms and Conditions

We use a standard set of terms and conditions for all residential and small-scale commercial installs. It describes the terms and conditions that apply to the sale and installation of your system and includes detailed information about your rights and obligations as a customer and the guarantees and warranties that we provide to you.

You can view our standard Terms and Conditions.

 

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